Responsible Gambling
Responsible Gambling Policy
Spreadex is committed to providing safe and responsible gambling within a regulated environment and to ensure its customers have an enjoyable gambling experience.
We do understand that for some people gambling can become a problem - to assist you we offer a range of advice and account options to help you manage your gambling. These give you control of both the time and money you spend gambling.
Find out more about each section by clicking the links below:
Fixed Odds & Casino Deposit Limits
If you want an extra safety net while gambling you can place deposit limits placed on your fixed odds ledger.
Setting a deposit limit will restrict the net amount you can deposit into your fixed odds wallet (includes casino) over a chosen time period. You can set a daily, weekly or monthly (30 days) fixed odds deposit limit. Please note that these limits apply only to net amounts paid or transferred into your fixed odds wallet and will not affect your main spread betting account.
To change your deposit limits login to your account click on 'My Account' and then 'Responsible Gambling'. Or please contact our customer service team for details on info@spreadex.com or 01727 895000.
Timeouts
Self-Exclusion
There follows a description of our procedures for self-exclusion.
You may request to be self-excluded from one or more of our gambling and betting services (comprising our casino service; virtual sports service; fixed odds service and spread betting service) at any time for an initial minimum period of six months. You have the option of extending this for one or more further periods of at least six months at any time up to a total of up to five years.
If you are considering self-excluding from our Fixed Odds, Casino or Speed Betting service please log in to your account and click on the Responsible Gambling tab, this is located in the account details section of ‘My Account’. https://sports.spreadex.com/Account/
To request self-exclusion from our Virtual Sports service, please email our back office team on self-exclusion@spreadex.com.
If you do not wish to self-exclude online and/or you are considering self-excluding from our Spread Betting service you may request a self-exclusion form from us either in person by attending our offices at Churchill House, Upper Marlborough Road, St Albans, AL1 3UU; over the telephone by calling our Back Office team on 01727 895000; or by email to self-exclusion@spreadex.com. In response to a request being received from you for a self-exclusion form, we shall email it to you. It is your responsibility to sign this form and to return it to us by email to self-exclusion@spreadex.com. Please note that you are required to take this action in order for our self-exclusion procedures to take effect.
Upon receipt of an online request or signed self-exclusion form we shall take steps as soon as reasonably practicable to prevent you for an initial six month period (or for such extended period as you may have specified) from participating in the gambling and/or betting service that you have requested to be excluded from in your signed self-exclusion form. Within two days of receipt of the signed self-exclusion form we shall remove you from all marketing lists used by the company.
At the end of your initial six months self-exclusion period (or at the end of such extended period as you may have specified), your self-exclusion will remain in place for a minimum of seven years, unless and until you confirm to us in person or over the telephone that you wish to resume participating in the gambling and/or betting service that you are currently self-excluded from. Upon receiving this confirmation, we shall email to you self-exclusion revocation form. It is your responsibility to sign this form and to return it to us by email to self-exclusion@spreadex.com. Please note that you are required to take this action in order for our self-exclusion revocation procedures to take effect.
Upon receipt of a signed self-exclusion revocation form, we shall give you 24 hours to cool off before you may resume participating in the gambling and/or betting service that you are currently excluded from. You may withdraw your self-exclusion revocation at any time during the cooling off period.
Please note that we are not required to, and do not, carry out any particular assessment or judgment as to whether a previously self-excluded individual should again be able to participate in the gambling and/or betting services we offer.
We assume no legal duty to you in relation to your request to self-exclude. We expressly disclaim any legal liability for the consequences of your continuing to participate in our gambling and/or betting services as a result of a failure by us to implement our self-exclusion procedures following receipt of your self-exclusion form.
If you are considering self-exclusion, you may wish to register with GAMSTOP. GAMSTOP is a free service that enables you to self-exclude from all online gambling companies licensed in Great Britain. To find out more and to sign up with GAMSTOP please visit www.gamstop.co.uk. We also recommend that consideration is given to the installation of software that will allow you to block access to internet fixed odds and/or casino gambling websites as described in the Filtering Systems section below.
Casino Limits
If you want an extra safety net while gambling you can have certain limits placed on your casino account. We are able to set limits on deposits and losses on either a daily, weekly or monthly basis.
To set up any of these limits please email our customer service team at info@spreadex.com or call us on 01727 895 000.
Casino Reality Checks
A configurable ‘Reality Check’ time can be set for the Casino website so that, after 1, 2 or 3 hours, a warning popup is displayed in the game window. This popup gives options to continue, view account ledger and/or logout.
To set your reality check login to your account click on “my account” and then “responsible gambling”.
Staff training
Our customer service staff receive dedicated training so they are fully aware of the issues of problem gambling.
Maintaining control
Whilst the majority of people do bet within their means, for some gambling can become a problem. It may help you to keep control by following these guidelines:
- Gambling should be entertaining and not seen as a way of making money
- You should establish limits for deposits, stakes and even losses before you start gambling
- Avoid chasing losses
- Only gamble what you can afford to lose
- Keep track of the time and amount you spend gambling
- If you want to have a break from gambling you can use our self-exclusion measure (details are provided above)
- If you need further help or to talk to someone about responsible gambling then contact one of the appropriate organisations, whose details are listed below:
- Gamblers Anonymous: www.gamblersanonymous.org.uk
- GamCare: www.gamcare.org.uk or UK helpline 0808 8020 133
- Gambling Therapy: www.gamblingtherapy.org
- Gamble Aware: www.gambleaware.co.uk
- GAMSTOP: www.gamstop.co.uk
Problem gambling
- If you are concerned that gambling may be having a negative impact on your (or someone else's) life, then the following questions may help you find out:
- Do you stay away from work, college or school to gamble?
- Do you gamble to escape from a boring or unhappy life?
- When gambling and you run out of money, do you feel lost and in despair and need to gamble again as soon as possible?
- Do you gamble until you lose all your money?
- Have you ever lied to cover up the amount of money or time you have spent gambling?
- Have others ever criticised your gambling?
- Have you lied, stolen or borrowed to maintain betting habits?
- Have you lost interest in your family, friends or hobbies?
- After losing, do you feel you must try and win back your losses as soon as possible?
- Do arguments, frustrations or disappointments make you want to gamble?
- Do you feel depressed or even suicidal because of your gambling?
- If you have answered ‘yes’ to any of the above questions, it is possible you may be suffering from gambling related harm. To speak to someone about this, please contact one of the appropriate organisations listed above.
Underage gambling
It is against the law for those under the age of 18 to open an account and bet with us. We take our responsibilities in this regard very seriously. We carry out age verification checks on all customers. We reserve the right to ask for proof of age from any customer, and customer accounts may be suspended until satisfactory proof of age is provided or if we think the account may be being used by someone under the age of 18. Anyone under the age of 18 found to be using this site will have any winnings forfeited and also will be reported to the police. Spreadex displays an 'over 18's only' message on all its web pages.
Filtering systems
If you share your computer with friends and family who are under the legal age to register or bet with our site, or if you believe that you may have a gambling problem, there are a number of third-party applications that can be used to monitor or restrict the computer's access to the internet:
- The Internet Matters website, run by an independent not-for-profit organisation to help parents keep their children safe online, provides a guide on how to set parental controls on computers and mobile devices: www.internetmatters.org
- Net Nanny filtering software protects children from inappropriate web content: www.netnanny.com
- Cyberpatrol safety software enables control of internet access: www.cyberpatrol.com
- Gamblock software blocks access to gambling websites: www.gamblock.com
- CYBERsitter filtering software allows parents to add their own sites to block: www.cybersitter.com
WITHDRAWaLS
You can remove the option to cancel online withdrawal requests, to do so just contact us on 01727 895000, live chat or info@spreadex.com with your request.
You will receive confirmation once your request has been completed.
