If You Do Not Recognise Your Last Login Date

If you do not recognize the 'Last Login Date' displayed after signing into your account, it could potentially indicate that someone else has accessed your account without your knowledge. This may be due to a number of reasons such as phishing, hacking, or unauthorized use.

Here are the steps you should immediately undertake if you do not recognize your last login date:

  1. Change Your Password: This is the first and immediate step to protect your account. When you change your password, ensure that it's complex and unique. Combine uppercase and lowercase letters, numbers, and symbols to create a robust password. Avoid using obvious information like your name, birth dates, or sequential numbers.

  2. Update Your Security Questions & Answers: If available, change your security questions and answers. Choose questions that only you know the answers to.

  3. Check Your Account Activities: Go through your account activities thoroughly. Check for any unusual transactions, withdrawals, deposits, or changes in your account settings that you don't recognize.

  4. Contact Customer Support: If you notice any suspicious activity or can't change your password for any reason, immediately reach out to Spreadex customer support on +44 (0)1727 895 000 Provide them with as much detail as possible about your situation.

  5. Run an Anti-virus Scan: If you suspect that your device has been compromised, running an anti-virus scan can help identify and remove any potential threats.

  6. Be Alert to Phishing Scams: Be cautious about any emails or messages you receive asking for your personal or account details. Banks and financial institutions will never ask for sensitive information through email or text messages.

It's important to regularly monitor your account activities and promptly report any suspicious behaviour. By practicing good online habits, you can protect your account and personal information from unauthorized access.

If you need further assistance, don't hesitate to contact Spreadex customer support on +44 (0)1727 895 000. We're here to help ensure your experience at Spreadex is secure and safe.