Customer Protection Information
Responsible Gambling
Spreadex is committed to providing safe and responsible gambling within a regulated environment and to ensure its customers have an enjoyable gambling experience. We do understand that for some people gambling can become a problem and to assist you we offer a range of advice and account options to help you manage your gambling. These give you control of both the time and money you spend gambling. We also have dedicated responsible gambling support team who are available to speak to on +44 (0)1727 895000.
To play responsibly see betting as a form of entertainment rather than income and only bet what you can afford to lose. Notice how much time you are spending betting and make sure its balanced with other activities in your life. Keep track of how much you are spending and never chase your losses. Be mindful that if you are drunk, depressed or upset you are much more likely to bet in a way that is potentially harmful.
Deposit limits
If you want an extra safety net while gambling you can place deposit limits on your account. Setting a deposit limit will restrict the net amount you can deposit into your account over a daily, weekly or monthly (30 days) period.
To set a deposit limit login to your account click on 'My Account' and then 'Responsible Gambling'. Alternatively, please contact our customer service team on info@spreadex.com or +44 (0)1727 895000.
Self-exclusion from Spreadex
You can self-exclude from Spreadex for a period of between 6 months and 5 years or permanently. To self-exclude login to your account click on 'My Account' and then 'Responsible Gambling'. Alternatively, please contact our customer service team on info@spreadex.com or +44 (0)1727 895000. You will still be able to withdraw any available funds on your account but will not be able to place any further bets.
Self-exclusion from all Danish licensed operators
If you have self-excluded from Spreadex, we recommend that you self-exclude from all other Danish licensed operators. ROFUS is the Danish Gambling Authority register of self-excluded persons. If you wish to self-exclude temporarily or permanently from all online gambling in Denmark, you can register yourself voluntarily with ROFUS. For further information and to register please see their website: ROFUS.
Protection of minors
It is illegal for people under the age of 18 to gamble, and Spreadex takes its responsibility to prevent underage gambling very seriously. We perform age verification checks on all customers at account opening where those checks are insufficient will ask for proof of age in the form of documentation.
If it is discovered that someone under the age of 18 is betting with Spreadex, the account will be closed and all winnings will be forfeited. Adults who are concerned that children may access gaming sites can use general web blocking software such as Net Nanny and Cybersitter to protect their children from inappropriate content generally.
Harmful Effects of Gambling
Gambling can cause harm long before it looks like a problem. Gambling can affect self-esteem, relationships, physical and mental health, work performance and social life. It can harm the person gambling as well as their family and friends.
Initial signs of harm include:
• having less time or money to spend on recreation and family
• reduced savings
• increased consumption of alcohol
• feelings of guilt or regret
Advanced signs of harm include:
• relationship conflict
• reduced work or study performance
• financial difficulties
• anger
• feelings of shame and hopelessness
Gambling addiCtion self-test
If you are concerned that gambling may be having a negative impact on your (or someone else's) life, then the following questions may help you find out:
Danish Treatment Centres
The DGA maintains a list of state funded treatment centres operating across Demark on their website:
https://www.spillemyndigheden.dk/gratis-behandling-af-spilafh%C3%A6ngighed-ludomani
The following organisations in Denmark are also available to provide free and confidential advice on gambling issues:
Center for Ludomani
The Danish Center for Gambling Addiction is an organization that offers confidential telephone support as well as advice to anyone who is affected by gambling problems. It has centres across Denmark.
Stop Spillet
StopSpillet is an organization that provides confidential telephone support and advice to anyone affected by gambling problems.
Gambling Therapy
Gambling Therapy offers online support for anyone who is addicted to gambling and those who exhibit problematic gambling behaviour. Their Gambling Therapy app is free on iOS and Android devices.
https://www.gamblingtherapy.org/
Website blocking
The website blocking programs such as Betblocker and Gamblock exist specifically for gaming sites and will block access to online gambling.
Keeping your Spreadex account secure
It is important to keep your Spreadex account details secure and to prevent access by a third party, including a child. Your login details should be kept secret and not written down anywhere. If a third party obtains access to your account you will be liable for any losses sustained.
You should regularly monitor your account for signs of use by a third party. You can detect unauthorised betting on the account by reviewing the transactions on the account and the bets placed. You should also regularly check your account statements and promptly open all emails we send to you as these will include details of bets placed. If you are concerned someone may have accessed your account illegally you should immediately log out of your account on all devices and change your password. You should contact us as soon as possible at info@spreadex.com
